My order hasn't arrived yet!

Whilst we hope this will not be the case
there is a chance that there may be a slight delay due to  COVID-19.
It may be necessary to extend our usual delivery lead times
due to potential delays with our shipping partners.

Where is my order?

You can check the status of your order in your account. Just log in, click your menu and select 'orders' to bring up a list of your past orders or click here. Locate the order and check the 'status' to see if it's 'sent' or 'in production' still, as well as when it was placed. 

Once your order has been printed and produced, you will receive your dispatch email which will provide an estimated delivery date window.

If you've checked the above and think your parcel should have arrived by now and there's still no sign in the post, you can email us at [e-mail] for further help! 

More Info

What are your Australian delivery options and prices?

All Greetings Cards, Foiled products, & 650gsm cards are printed in the UK so take around 7-10 days for delivery after they've been dispatched. More info on Greetings Cards can be found here.