If you have spotted an error on an order you've just placed...
If you have just submitted an order and you have realised you've made a spelling or formatting mistake, there is a small chance the item has not gone to print immediately - we may be able to rectify this for you.
Please contact us on live chat or email firstname.lastname@example.org within 3 business hours, with the order number of the order you need changing, and clearly describe the spelling mistake or alteration you would like us to change for you.
Please note, as our print runs are regular and automated, and also take place during the night and at weekends, we can't guarantee that we would always be able to stop an order going into production once you've got in touch with us.
If we are able to catch this before the item begins printing...
We will either cancel the order, and place a new order in an admin account for you with the amendments confirmed. We will then confirm the new order reference once placed, and if you've opted for tracked postage, send over the tracking number to you manually once this leaves us.
Requesting an amendment to your order may result in an delay of 1-3 days, as it may miss the daily cut-off whilst being re-ordered for you.
If you have made a mistake on your delivery address, if you get in touch before it ships, we will be able to change this. See more here.
We encourage customers to double check all the details of their order very carefully before placing it, as we cannot take responsibility for customer mistakes made when printing and producing your personalised items.
You will be prompted to check unedited text as well as asked to confirm you are happy with your submitted design at least twice. You can also opt to see the unedited areas you may have.