All orders placed on the Papier website are final, and cannot be amended after you have checked out, as laid out in our terms & conditions.
We encourage customers to double check all the details of their order, including the delivery address, very carefully before placing it, as we cannot take responsibility for customer mistakes made when printing and producing your personalised items.
If you've only just submitted an order and have realised you've made a spelling or formatting error, there is a very small chance the item has not gone to print immediately - we may be able to rectify this for you if you contact us on live chat or via email within 3 business hours of placing the order and let us know the changes you need making.
Please email firstname.lastname@example.org with the order number of the order you need changing, and clearly describe the spelling mistake or alteration you would like us to change for you.
If we can catch this before the item begins printing, we will cancel the order, and place a new order in an admin account for you with the edit(s) confirmed. We will then confirm the new order reference once placed, and if you've opted for tracked postage, send over the tracking number to you manually once this leaves us. Requesting an amendment to your order may result in an delay of 1-3 days, as it may miss the daily cut-off whilst being re-ordered for you.
Please note, as our print runs are regular and automated, and also take place during the night and at weekends, so we can't guarantee that we would always be able to stop an order going into production once you've got in touch with us.