If you have placed an order with Papier for an event which has been disrupted by COVID-19, and need to place a new order with an amended date or venue, we will be happy to offer a discount of 50% off the value of the amended product.
We can provide a digital version of your Save the Date or Invitation with your amended date or venue should you need to share this with your guests. Please email our Customer Service team (firstname.lastname@example.org) for help with this, or if you have any other worries or questions about your order due to event changes.
I've received a damaged or faulty order
If your order has been damaged in transit, or you have noticed a fault with your order, please let us know - you can email email@example.com with photos, within 7 days of receipt of your order, to help us work out a resolution for you as quickly as possible. In some cases we may require a return of the item(s).
I've changed my mind about my order
We print all items ordered via our website on demand, personalised with the custom text and formatting entered by yourself on our website. This means we are unable to offer returns and refunds for products which have been received as ordered, without any significant faults.
Please refer to our Refund Policy in our Terms & Conditions (Section 7) for more details on refunds.