We will always do what we can to make any last minute changes or cancellations before an item ships out from our printers or warehouse locations.
As we print all personalised items ordered via our website on demand, with the custom text and formatting entered by yourself on our website, once an order has been placed, we are not able to guarantee that changes can be made. Please see our T&Cs for more details.
This also means we are unable to offer returns and refunds for personalised products which have been received as ordered, without any significant faults, as stated in our T&Cs.
We aim to get packages out to you as quickly as we can, which means that there's a small window for us to attempt to cancel an order. While we can't always promise we'll be able to catch in time, we'll do our best to assist!
If you have noticed that something in your order needs to be amended, click here:
Oops! Can I change an order I've just placed?