If you have placed an order with Papier for an event which has been disrupted by COVID-19, and need to place a new order with an amended date or venue, we will be happy to offer a discount of 50% off the value of the amended product.
We can provide a digital version of your Save the Date or Invitation with your amended date or venue should you need to share this with your guests. Please email our Customer Service team (firstname.lastname@example.org) for help with this, or if you have any other worries or questions about your order due to event changes.
We will always do what we can to make any last minute amendments or cancellations. However, as we print all items ordered via our website on demand, personalised with the custom text, and formatting entered by yourself on our website, once an order has been placed, we are not able to guarantee that changes can be made. Please see our Ts & Cs for more details.
This also means we are unable to offer returns and refunds for products which have been received as ordered, without any significant faults, as stated in our T&Cs.
We encourage customers to double check all the details of their order, including the delivery address, very carefully before placing it, as we cannot take responsibility for customer mistakes made when printing and producing your personalised items.
In the case of wedding stationery in particular, we recommend that you have a friend or family member check this over for any spelling or grammatical errors before you place the order.
If you realise you've made an error after ordering, please email us at email@example.com within three business hours of your order being placed with details of the mistake in case we're able to amend this prior to printing. This is not something we can guarantee, as our print runs take place at various times of the day, including overnight and at weekends.