Why is my payment being rejected?

If your order isn’t going through, it might be due to an error when entering your card information.

Make sure that you have entered the card number, the card holder’s name, expiry date and CSV code correctly (3 digits on reverse of card, or 4 digits on front of an American Express card). We accept payment through PayPal, VISA, Mastercard debit and credit cards, Amex and Maestro.

If you are still having problems, please contact [e-mail] in case your bank can give us any more information about why the payment is being rejected. Please note, if your payment via PayPal is failing, we're not able to see the cause of this.

We cannot force payments through at checkout if they have been stopped by your bank - this is for your own security.