My order status is "errored"!

Please don't panic! If you see that your order is marked as "errored" or has been "pending" for more than a few hours, rest assured we're working on finding out why your order hasn't come through to us correctly. Please check your email, as we may have already contacted you regarding the issue.

If not, please reach out to [e-mail] and we can help to ensure that your order is processed successfully.