If you have placed an order with Papier for an event which has been disrupted by COVID-19, and need to place a new order with an amended date or venue, we will be happy to offer a discount of 50% off the value of the amended product.
We can provide a digital version of your Save the Date or Invitation with your amended date or venue should you need to share this with your guests. Please email our Customer Service team (firstname.lastname@example.org) for help with this, or if you have any other worries or questions about your order due to event changes.
We encourage customers to double check all the details of their order, including the delivery address, very carefully before placing it, as we cannot take responsibility for customer mistakes made when printing and producing your personalised items.
You will be prompted to check unedited text as well as asked to confirm you are happy with your submitted design at least twice.
You can also opt to see the unedited areas you may have:
If you have made a mistake on your delivery address, if you get in touch before it ships, we will be able to change this. See more here.
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If you have spotted an error on an order you've just placed...
If you have just submitted an order and you have realised you've made a spelling or formatting mistake, there is a very small chance the item has not gone to print immediately - we may be able to rectify this for you if you contact us on live chat or via email within 3 business hours of placing the order and let us know the changes you need making.
Please email email@example.com with the order number of the order you need changing, and clearly describe the spelling mistake or alteration you would like us to change for you.
Please note, as our print runs are regular and automated, and also take place during the night and at weekends, we can't guarantee that we would always be able to stop an order going into production once you've got in touch with us.
If we are able to catch this before the item begins printing...
We will either cancel the order, and place a new order in an admin account for you with the amendments confirmed. We will then confirm the new order reference once placed, and if you've opted for tracked postage, send over the tracking number to you manually once this leaves us.
Requesting an amendment to your order may result in an delay of 1-3 days, as it may miss the daily cut-off whilst being re-ordered for you.