If you have spotted an error on an order you've just placed...
Please contact us on live chat or email firstname.lastname@example.org within 3 business hours, with your order number and the change you would like to make.
If you have just submitted an order and you have realised you've made a spelling or formatting mistake, there is a small chance the item has not gone to print immediately.
Please note - Requesting an amendment to your order may result in an delay of 1-3 days, as it may miss the daily cut-off whilst being re-ordered for you.
Our print runs are regular and automated so we can't guarantee that we can always stop an order from going into production.
If you have made a mistake on your delivery address, if you get in touch before it ships, we will be able to change this. See more here.
We encourage customers to double check all the details of their order very carefully before placing it, as we cannot take responsibility for customer mistakes made when printing and producing your personalised items.
You will be prompted to check unedited text as well as asked to confirm you are happy with your submitted design at least twice. You can also opt to see the unedited areas you may have.