As we print all items ordered via our website on demand, personalised with the custom text and formatting entered by yourself on our website, once an order has been placed, it is not possible to amend or cancel it. This also means we are unable to offer returns and refunds for products which have been received as ordered, without any significant faults.
We encourage customers to double check all the details of their order, including the delivery address, very carefully before placing it, as we cannot take responsibility for customer mistakes made when printing and producing your personalised items.
In the case of wedding stationery in particular, we recommend that you have a friend or family member check this over for any spelling or grammatical errors before you place the order.
If you realise you've made an error after ordering, please email us at firstname.lastname@example.org within three business hours of your order being placed with details of the mistake in case we're able to amend this prior to printing. This is not something we can guarantee, as our print runs take place at various times of the day, including overnight and at weekends.