What is your returns policy?

Personalised Returns

 

We produce all our personalised products on a made-to-order basis. That means minimal stock, minimal returns and no emissions from running large warehouses. Due to the personalised nature of these products, we don’t typically accept returns. However, if you're not 100% happy with your order, please provide your order number and email address within 30 days of your order date and we'll sort it.

 

I've received a damaged or faulty order
If your order has been damaged in transit, or you have noticed a fault with your order, please share your order number and photos of the damage within 7 days of receipt of your order, to help us work out a resolution for you as quickly as possible. In some cases we may require a return of the item(s).

I've changed my mind about my order
We print all personalised items ordered via our website on demand, personalised with the custom text and formatting entered by yourself on our website. This means we are unable to offer returns and refunds for products which have been received as ordered, without any significant faults.

Please refer to our Refund Policy in our Terms & Conditions (Section 7) for more details on refunds.